We have a 100% satisfaction policy. If you are not satisfied with our service, you may request a exchange within 7 days of receipt of the product. Items must be returned in as new condition and customers are responsible for return shipping costs. We will process the requested exchange within 15 days after receipt of the item for exchange.
You must email Adservio Group with the reasons for your desiring a refund or exchange. If we do not find the reasoning sufficient, we reserve the right to deny the refund or exchange.
Refunds are not applicable in following scenarios:
- Customized items
- Used or damaged products
- Personal hygiene products
- You are responsible to communicate with Adservio Group within 10 days with any questions, concerns, or additional instructions. Your failure to do so is not grounds for a refund.
- We will not refund design firms or third party orders.
- We do not provide refunds for clients receiving design services simultaneously from other companies.
- No marketing, tech support, or content writing is available for refund.
Our delivery timeline varies depending on the type and complexity of the project. Logo drafts are typically available within 2 days, and website designs are available within 14 days. Physical item delivery timelines are as appears on the product page.
You must respond to every draft and revision we send to you within 10 days. If you fail to respond, Adservio Group will consider the project complete. Adservio Group will have no further obligation to you and you will pay Adservio Group according to this Refund Policy and the Terms and Conditions. Adservio Group reserves the right to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Adservio Group will determine, in its sole discretion, whether you are entitled to any refund.